FAQs

• What products does Neoshea offer? 

Neoshea offers a wide range of skincare and makeup products, including moisturisers, serums, cleansers, makeup removers, foundations, lipsticks, and more.

• Are the products on Neoshea authentic? 

Yes, all products on Neoshea are sourced directly from the brands or authorised distributors, ensuring authenticity and quality.

• Does Neoshea offer international shipping? 

Currently, Neoshea only delivers within India. However, we are working on expanding our shipping services to other countries in the future.

• What payment methods does Neoshea accept? 

Neoshea accepts various payment methods, including credit/debit cards, net banking, and cash on delivery (COD) is not available.

• How can I track my order? 

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your order's delivery status.

• What is Neoshea's return policy? 

Neoshea offers a hassle-free return policy. If you are not satisfied with your purchase, you can return the product within a specified period for a refund or exchange. Only damaged or leaked products are accepted.

• Are there any discounts or promotions available on Neoshea? 

Yes, Neoshea often runs promotional offers and discounts on skincare and makeup products. Keep an eye on our website and social media channels for the latest deals.

• Is my personal information secure on Neoshea?

Yes, Neoshea takes customer privacy and security seriously. We use industry-standard encryption and security measures to protect your personal information.

• How can I contact Neoshea customer support?  

You can contact Neoshea customer support through email, phone, or our website's live chat feature. Our customer support team is available to assist you with any queries or concerns. Also reachout at help@neoshea.com  for any kind of queries. 

• Does Neoshea offer bulk buying options?                                                

Yes, Neoshea offers bulk buying options for customers interested in purchasing skincare and makeup products in larger quantities. For bulk inquiries, please contact our customer support team for personalised assistance and pricing at help@neoshea.com.